Terms & Conditions

1. Appointments - Please arrive on time for your appointment. Late arrivals will result in a reduced treatment time as appointments will end at the scheduled time out of respect for other clients. The full appointment fee remains payable.

2. Cancellation Policy - Cancellation policies vary by location:

For Springfield Grange appointments, a minimum of 24 hours notice is required. Payment is taken by bank transfer at the time of booking and will be forfeited in the event of a late cancellation or no show.

For Elite Therapy appointments, a minimum of 12 hours notice is required. Late cancellations and no shows may be charged the full appointment fee.

3. Payment - Current treatment fees are listed on the Pricing page of this website. Fees are subject to change — any changes will be communicated in advance.

4. Health & Medical Information - Clients are required to complete a health consultation form prior to treatment. It is your responsibility to disclose all relevant medical information, including current medications, medical conditions, injuries, and recent surgeries. Failure to disclose relevant information may affect the safety and suitability of treatment.

Body Moves reserves the right to decline or adapt treatment where it is deemed inappropriate or unsafe to proceed.

5. Scope of Practice - Christina Clayton is a qualified massage therapist, yoga teacher, and nutritional therapist. Treatments offered at Body Moves are complementary therapies and are not a substitute for medical advice or treatment. Clients are always encouraged to work alongside their GP or medical team where appropriate.

6. Confidentiality & Data Protection - All client information is held in strict confidence. Records are kept securely and in compliance with GDPR and Isle of Man data protection legislation. Client records are retained for a period of 7 years in line with recommended guidelines for complementary therapy practice.

Your personal data will never be shared with third parties without your explicit consent, except where required by law.

7. Insurance - Christina Clayton is fully insured to practice through Balens Specialist Insurance Brokers.

8. Photography & Testimonials - Photographs or testimonials will never be used without your explicit written consent.

9. Complaints - If you are unhappy with any aspect of your treatment or experience please contact Christina directly in the first instance. All complaints will be taken seriously and dealt with promptly and professionally.